Retail Cert 1 SIR10116, Cert 2 SIR20216 and Cert 3 SIR30216 Unit Package

Retail Services Cert 1 SIR10115 Cert 2 SIR20216 Retail Cert 3 SIR30216

Unit-by-Unit Resource


DESCRIPTION (Click to View)


The SIR10116, SIR20216 and SIR30216 Unit Package contains all the core units and select elective units required for all three qualifications. The list of the units can be viewed by clicking on the link 'Units Addressed'.

The Unit-by-Unit resources are developed to align exactly with the endorsed training package Units of Competencies.

The Passing Lane Unit-by-Unit resource packages come with two manuals:

Student/Trainee Manuals
Teacher/Trainer Manuals

Elements and Performance Criteria addressed individually in each manual with no clustering of content.

The Passing Lane Unit-by-Unit resources require no mapping.

For more detail on this vocational education and training resource package include some generic samples click on the 'DOWNLOAD PRODUCT INFORMATION AND SAMPLES' link.

All resources are now DOWNLOADED from this website.

For more information see 'DOWNLOADED INFORMATION' under the 'ABOUT' tab on the home page.


The Passing Lane written materials licence allows schools, TAFEs and RTOs to use the materials without any restrictions as to the number of students, no restrictions as to the number of prints made of the materials and no restrictions on loading the materials on to secure networks or LMSs for unlimited student access.

The licence period is for 3 years and during this 3 year period if there are any changes to the framework codes or units, the materials are updated and provided to our customers for free. The licence renewal fee for an additional 3 years is a fraction of the original licence fee.

For more information see 'PRODUCT LICENCES' under the 'ABOUT' tab on the home page.

Units Addressed (Click to View)

  • BSBWOR204 Use business technology
  • FSKDIG03 Use digital technology for routine workplace tasks
  • FSKLRG09 Use strategies to respond to routine workplace problems
  • SIRRINV001 Receive and handle retail stock
  • SIRRINV002 Control stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER003 Coordinate visual merchandising activities
  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXCOM002 Work effectively in a team
  • SIRXCOM003 Promote team cohesion
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND002 Organise and maintain the store environment
  • SIRXIND003 Organise personal work requirements
  • SIRXIND004 Plan a career in the retail industry
  • SIRXIND005 Develop personal productivity
  • SIRXMKT001 Support marketing and promotional activities
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRRRTF001 Balance and secure point-of-sale terminal
  • SIRXSLS001 Sell to the retail customer
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRXWHS001 Work safely
  • SIRXWHS002 Contribute to workplace health and safety